>>Starting in Kansai、Tokyo、Nagoya、Sapporo、Sendai、or Nagasaki, no matter where you can leave it to us！！
Ceremonies│Grandopenings│School Festivals│Seminars│Festivals│Concerts│Party│Event│Bridel
It doesn't matter the type of event or place、no matter how big or small we handle any case！
We`ll try our best! Here we pride ourselves in providing teh best and cheapest service available!
First, we think about why the customer inquired with another company and then we get the pleasure of receiving an inquiry as well. Is that because they were not pleased with the contents of the last quote? If so, here at Event21, we wish to give you the best! The product`s price, Shipping Fee, Fee for helping, and the total we look at to see how we can make it more affordable. Where are the customers needs?
First off, tell us what your budget is! If it is not possible, we will say so, just give us a chance to help!
Every Case is Different! The size,amount, place of delivery, etc..
The Shipping Company, Package Size/Amount, Place of Delivery, Specified Time of Arrival, etc..
Because the delivery conditions are always different, '1 Definate Price' is something that we are not able to say. Therefore we seperate the shipping and delivery fee, but we put our product fee and shipping total to be the best in all of Japan!
In ordering large amounts of products or venue setup, we are able to provide large discounts!
Quotes are free so please feel free to ask us!
We make sure that we find the best price and way to make our customers happy!
At Event21 we look at the rental time, system price and provide a great deal for our customers!
For events that happen throughout the year, events that happen once a month, we look at the contents of the event and provide a repeater rental discount! The amount of the discount depends on the contents of the event, for instance the second time is 10%, third is 15%, etc.. For cases like this, each time we take of a little more to make the total more affordable for the customer! Customers whom are thinking about continues rentals should put in their inquiry about the discount! So that you will understand the rates, we will send them with your inquiry!
With our rental system, and rental durations, we will gladly help your needs！
・For the period that you are renting, until 3 days of use, you will be charged per day of use.
・If the time that you are actually using the products is under 3 days time, you will be charge the per day price.
（The time when it is being shipped or delivery on the day before will be treated as service and will not count as days of use so rest assured.）
・The prices that are on our website all are w/tax so that is the price you will get.
▼"For use up to 3 days" the longest you can use.
For uses from the early morning of the first day to late in the night on the 3 day, we recommend it be dropped off the day before use and picked up on the 4th day.
If you wish for morning delivery and pickup after the end of the day of your event, please let us know!
Depending on the place, time, and products it is possible but there is a chance based on the contents of your request we may charge a fee for planned time delivery.
▼「With the Price of 3 days」Example of 1 day use
This is a plan for those who only wish to use the products for a few hours but carrying them with them is a hastle.。
Depending on the shipping company, there is a possiblity of pickup being the next day because of: location, time, or products used.
FAX,Mail, or by phone, we are able to accept requests for quotations for whichever best works with you!
Aside from our online form、you can inquire with us through FAX or by phone！
If you wish to get a hold of us via FAX please use the FAX page we have on our website or if you wish to handle it via mail, please right to us in detail your event and your information!
If you have any questions, you can get a hold of us via phone and we will answer any that you may have and make your quotation from there!
From our creation years、from all of Japan to over the world, we have worked with thousands of companies, cities, resident association, educational groups, and many other groups have recognized our services.
While it depends on the products you wish to use and location, 3 days to a week before are possible!
There are cases where 1 day or the day of event is possible so do not hesitate to get a hold of us just in case!
We will do our best to answer, and make sure that our customers event is a success! If you are in a hurry, give us a call!
In the event this occurs; we ask that you get ahold of our customer service center.
First take a picture of our product (that is in question) and send it to one of our emmbers. From there we will ask that yo uinform us of any damages, broken parts, or the circumstances in which the damages occurred. We will make sure to find something to replace the product for you but depending on the situation it is recommended to alert us as soon as possible!
Depending on the conditions in which the accident has occured any damages, blemishes, or broken parts may result in the customer being billed for th epurchase of new products.
To the best of our ability we wish for these incidents to not occur but in the case our products are no longer usuable it will cause our next customers to no longer be able to use them. We hope for your understanding.
For inquiries on payment, please read the following.
In regards to payment we usually as for "down payments" or full payments made in advanced.
1,Down Payment(Recommended)
Due to the nature of our stock as well as in relation to the time ti takes to make products available, we ask that all customers do the payment before the event or date they wish to use our products. This will make the preparations as well as delivery of your products go smoothly.※The address for our bank is on the upper right of the quotation.
Other ways of payment besides down payment bank transfers.
If there is no time to make a down payment ahead of time or in the case that bank transfers are difficult, we have the following for other options of payment.
2,Cash on Delivery
Payments by this method are for customers who require it or have events that are so close they can only pay via cash. There are products that can and cannot be paid for via this method. (Payment for the delivering company will be seperate.）
3, PayPal
Though we do not accept credit cards upfront, we do have an option that is used throughout the world, safe and easy to use. PayPal（In the event you wish to use this service a separate charge will incure.)ペイパルについてはこちら
4, Invoice Payments
In relation to Government Agencies, or in the case that payments ahead of time are just not an option ahead of the event, we do have an option to pay via invoice (bank transfer). （In this case there will be a chance of the price changing, other documents needing signed or other steps taken to ensure payments will be made. We hope for your understanding.）
5,Direct Cash Payment
In the case that there are no other options available that will match your schedule, last minute rentals/sales, if possible we accept payments in cash at our office or place of delivery. (In the event of payment at location of delivery, we ask that payment be made in full before we do setup (before delivery). Once it has been accounted for we will continue with the delivery/setup process. We hope for your understanding.)
・In the case that the payments are made ahead of time, once we have checked them, for your convenience we have an automatic system that will inform you that it has been checked. If you check your mail and have made a payment but have not received this mail, please check your spam folder and in the case it is not there we ask that you inform us immediately.
Yes we can！Please follow the following steps when making your payment.
You will receive a mail from one of our representatives via PayPal.
There will be a URL inside of the email, please cloick on it and login to your account.
After please continue on to the payment page and continue with the payment.
※The bank information for our company is located on the top right of our invoices!
※In the event fo a rental there will be a shipping company that will carry our products to you, but only after we have checked the payment has been made.
※PayPal payments, or ones via credit card, will have a separate fee that comes with them and you will be notified of them.
※We do accept payments on delivery! ※Payments from overseas are also possible!
※Payments that require an invoice we will send out the invoice on the same day so once the payment is made we will send the items.
Of course! In the occasion you wish to use one, please look over the following conditions.
Is there an ATM you can use at the convenient store?
Is "Bank Transfer" available at that ATM?
The person making the payment is the customer (company or representative are also accepted)
That you have a cash/debit card (you can not do a bank transfer using cash so be aware of this)
You will be able to send the bank transfer to this bank.
Mitsui Sumitomo Bank
※If you are looking for the account number it is located on the quotation that our staff will have sent to you via FAX or email. Please send it to that number.
※Most Lawson, Family Marts, and Seven Elevens will be able to send to our account.
※Also when sending money beware taht due to the area you are in there is a chance that you will not be able to make the transfer.
※In the event you are sending over 100,000\ it is possible that you will not be able to send it all at once. Please make note of this when attemption transfer.
The receipt you get from transfering the money at your bank will act as the receipt for your transfer.
Customers whom make their payment via bank will receive a "confirmation of payment" paper and this will act as the receipt for this transaction. In accordance to tax code, it is an acceptable document for the use of a receipt in a purcahse. As we wish to keep expenditures to a minimum for our customers, we hope for your understanding.
Now in the case that you are paying via cash or we are handing you the products in person a receipt is of course possible! Please rest assured.
In the case that there are 3 days ahead of delivery there will be no cancel fees on your order!
※In the event it is the the day before or 2 days before there is a chance it will.
※Please be aware that depending on the delivery location (if it is hard to get to) we ask that you cancel well in advanced. More on this is located on the quotation.
・In the case of 2 days before or the day we receive the prodcut to send out we requst a payment of 10% the totals amount; the day before, we request 20%; day of (if before shipping) there will be a cancel fee of 30%.
（However, in the event of venue setup the rental price and a separate cancel price will incure. Day before will be 40%、however day of the event, even before we go to setup a cancel will not be accepted.）
・ We do not accept cancels on orders that have already been delivered. Please be aware of this.
Cancel on rental products.
・In regards to cancelations on products you are have ordered, we do not accept cancelations from the day before or event 2 days before. Please be aware of this.
・Products that have been made (sign boards) are under construction after the money transfer has been checked. However depending on teh date and once we received the signature for the continuation of this order, it is possible that cancelations will no longer be possible even without the transfer being checked. Please make sure of this with our representative.
・We do not acccept cancels on Weekends or holidays. Please be aware of this.
※Once the contract is in place we have saved the products for your event, therefor once the products have been used we can no longer do any return payments. For more information look below.
The full price is listed on the quotation so please check for any fees.
First when you are inquiring with us, make sure of the contents you are filling in. Where, when, the contents, scale, purpose, wish, all of these things make customers unique and so we cannot answer this as it depends on the infromation provided.（For instance, delivering 100 chairs to a parking lot versus taking it to the 30th floor of a building. Or if you need all of it done in 30 minutes, or if we have a full day. There are many cases in which the prices will change.）For instance if we had one set price, we would only be able to give a MAX price and it wouldn't be one that is good for all customers. We wish to gice our customers the best price so we try to take into account all of the information provided by the customer in the quotation forum and provuide a quotation that best suits their individual needs. No matter which method we choose, it will require prefect hearing so we hope for your cooperation.
One of the reasons we can do it different is because we are an Event Company.
You may already be aware of it, but event companies are often found to be a closed group. And in the middle of that Event21, things up until now those around us have said "impossible!" are exactly the things we work hard on everyday! And with that, we are able to provide better prices for those in need. However, even if it is a new way of doing things, we are not able follow all companies. With our moto "you happy, we happy!" we work hard to create "hppy!" for our customers and hope you will give us a chance in your next venture!
You can use a student ID instead of an business card.
Since we will be getting the products from the individual we need something that will show their identity like a drivers liscense or a health insurance card.
Usually cardboard, wood, or plastic. It depends on the product but we use the proper cases accordingly.
For instance, a large product may require a may require a large cardboard box to carry and keep it safe so we will make one to fil it. We make sure that when shipping none of them will get damaged.
Or for a "high counter table", "counter chair", or something that cannot be folded, there are times where we will seperate things out and send them together. Please take this into account.
Products that cannot fit boxes or be separated we will warp in bubble wrap and punch carpet to make sure they do not get damaged.
The products above have been put into plasitc bins and wrapped in a sheet.
This is a lgith plastic case.
This is a standard cardboard box.
Here is a thick plastic box.
For products that can get damaged easily, we wrap them up in this bubble wrao before shipping.
We have 3 standard ways to get our products to our customers.
1. Shipping from our associate company (Or setup/teardown)
We use a shipping company or an associate company of ours to take our products to the location desired by our customer. How we choose our shipping company depends on the amount of products and type of order, it can even depend on the area our customers are in on what company we use.
2. Delivery by our staff (Or setup/teardown)
In the case that it is our staff that will be delivering than we will deliver where you need it and if requested do the setup and teardown (There is separate price for setup/teardown.)
3. Pickup from one of our offices
The customer will come to one of our offices (in Nara, Tokyo, Kanagawa, Nagoya, or Osaka) and pick up the products they need for their event. We do not do the delivery and is different than the other 2 above options and is a cheaper option.
※Depending on the products or the shipping conditions we may not be able to provide this service.
※Depending on the product, there is a chance a separate charge may apply.
※To make sure of your identity when you arrive,
please bring your quotation, something to identify yourself as the inquiree, and introduce yourself and what product you require.
Our company now has a way you can track your products shipping!
If you are wanting to see your products location, please check out this link!
On the quotation there will be the name of the shipping company and their number, please call them and ask them to pickup your products.
▼When our company sends out our products, we will insert a document like this. This will have the name and info of the shipping company.
The date and location that is put onto the quotation will be the one that the shipping companu will go to.
We go about finding shipping companies that we have connections with and choose the best one to fit our customers needs. There is a chance that you may need to get a hold of the shipping company yourself. During times like that we will call you, please tell us the time with which you need return them.
When returning the products, please return them in the same condition you received them. Because the price of shipping will change with the amount of boxes, if the number changes we will send a separate invoice after. Please be careful.
In the case that you are returning the products to our office please return it before the end of our business ours (17:45).
We can cover all over Japan and have answered the requests of thousands of customers for years!
Foryears、we have stood out in our logistics system, nation-wide network, and internal communication system that regardless of where our customers are we can provide products to their towns!
A nearby store rental or setup, regardless there are fees for shipping and man power, however, through our nationwide system, we are able to provide the cheapest prices!
Even cheaper than the place a town over from you, we do our best to please! Thank you for your interest！First think about giving us a call!
We can provide servieces all over Japan and events in different areas at the same time are no problem! In the following Quotation form place in the comments area the address of the other locations you wish to hold an event!
If you feel writting everything will take time, feel free to call us or send us a FAX!
We are looking forward to hearing from you!
I want to request several items online at once, is it possible?
Of course we can！
For several products, please proceed like the following.
On our websidte we have a "Quotation sheet" where you can add the products to this list and the amount you need and even if you leave the page, the products will remain stored in the sheet! So once you can add other items to the sheet without needing to worry! ※It is similar to a shopping cart you'll see on other sites.
Now, lets try adding several items to the "Quotation Sheet"!
1. Press the "Free Quotation" button on the standard folding chair page.
Customers who wish to see more:here is our guideplease have a look！ If there are any other things you need help with, please feel free to get a hold of us!
Even if it is not on our website, we are able to find products for our customers! Our products are growing every day and so our products are also growing in number! There is a chance we haven't uploaded it yet! Also even if our products are not in stock, with the help of our associate companies, we can find them!
If you have a request for a product, feel free to add here.
We wish to help answer the needs of our customers. Even if you can't find the product, feel free to inquire about it!
We have associates all over Japan and are able to provide to all different areas of Japan!
There are many options available, so we will choose the one cheapest and best for our customers!Depending on the inquiry, we may be able to do it ourselves! If not we will use our nationwide network to provide you with great service! In truth we are able to get cheaper prices from many companies and give those prices to our customers which is another reason why people choose Event21!
We wish to hear from all types of people from all over, so we setup a system where our customers can ask us questions directly! It is to hear about our strengths as well as our weaknesses, making our service even better! No matter what it is, give us your input! With any questions you have, we promise to take the steps to make a better company!
Here we wish nothing more, and more than any other to make the world a better place.
An event in regards to th ecustomer is a very special shinning stage. To be that bridge in supplying and staffing that stage to be the light for our customers is something we take pride in.
Per day we have over 100 inquiries for events and so our stock is really fluid.
Even if we have it in stock today, we may not have it tomorrow. It is hard to say. However, even without it in our stock, we can find a way to provide through our many associate companies! In regards to the customer, what is important isn't who holds the products but making their event a success! The best products, cheaper than others, with an easy to know system. We will provide you with anything you require! Rest Assured!
FAQ
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FAQ
User Guide
Inquiry
If you click on the icons below, you will see questions be get asked and the answers that follow them.
Tents
Ceremonial Products
Audio Equipment
Novelty Items
Signs
Products for Exhibitions
For products that can get damaged easily, 
If you are wanting to see your products location, please check out this link!
